FAQ

FAQ

  • Am I able to claim the Government rebates?

    Yes. Families who have been assessed for Child Care Subsidy with Centrelink are able to claim applicable government payments. Please provide us with your Customer Reference Number (CRN) for the claiming parent and each child on your enrolment form. 

  • Can I share my sign-in details?

    No. The digital sign-in is in lieu of your signature. The roll is a legal document and must be signed by a person who is authorised to collect or drop off your child. You can manage authorised contacts by logging onto your account through Xplor Web or the Xplor Home App.

    Each person you allocate eg. Husband and wife on your enrolment will have their own sign in details at the kiosk.  Please don’t share logins.

  • Do I have to let GPAC know when my child is away?

    Yes. You must let us know via phone call or SMS when your child is absent before anticipated arrival time at 3.15 pm. Teachers or the school office do not relay absences to us. By enrolling your child/ren with us, you have placed your child/ren in our duty of care and we are legally required to be accountable for their whereabouts on the days they are booked in.


    If staff have to search for your child at sign in: We may charge a $10 Non Notification fee if staff have to repeatedly search for your children. 

  • Does Activity Centre offer vacation care?

    Yes. Please visit the Vacation Care page on our website for more information.

  • When do existing GPAC families need to enrol siblings commencing care in the new year?

    Existing GPAC families can register siblings who are commencing care in the new year. Please visit the enrolments page to enrol a sibling.

  • When do new families need to enrol their Kindergarten child for Before and After School Care for the following year?

    Families wishing to enrol their child who are not existing users of GPAC can enrol online via our enrolments page and also contact our admin admin@gpactivitycentre.org.

    Futher infomation can be found on our Enrolments web page. 

  • Where are GPAC's evacuation locations?

    In the event of an emergency evacuation due to a building fire or approaching bushfire front, staff and children will shelter in the school hall and await further instructions of Emergency Services.


    GPAC has made also made arrangements for an emergency evacuation off site which is the local Grays Point Girl Guides Hall, 114 Grays Point Rd, Grays Point NSW 2232. GPAC has access to shelter and emergency supplies stored within the hall. 

  • Who can attend GPAC?

    Only children who  have a current enrolment with our service can attend GPAC. This includes casual bookings and Vacation Care. At present we have no facilities to collect children from other schools. 

  • Who can I address if I have a concern?

    We welcome any feedback anyone may have about our service. This gives an opportunity to clarify why we do, what we do or make improvements. If you have a concern or any feedback please feel free to contact our Centre Manager on manager@gpactivitycentre.org or the Committee President on president@gpactivitycentre.org.

  • Who is responsible for my child during the early finish period in the first two weeks of school in Kindergarten?

    Your child's teacher will look after your child. GPAC staff will collect children booked in for After School Care just before the 3.15 pm bell.

  • Can my child be enrolled for a casual booking day if they dont attend that session?

    If you require any casual bookings we are more than happy to assist you with your request and we must check our staffing ratios to ensure we have the appropriate number of Educators for the children scheduled to attend. 


    If your would like to schedule a casual booking:

    On the day BSC/ ASC booking: 

    Please call/ send a text to our mobile 0427 741 779


    Within 24-48 Hours Notice: 

    You can send a text to our Centre mobile 0427 741 779 .


    More than 48 hours notice: 

    Please send an email to admin@gpactivitycentre.org and we will respond within 48 hours.  


    Please do not assume your child can attend until you have received confirmation from us.

  • If required, what is Grays Point Activity Centre's CRN

    Grays Point Activity Centre's Customer Reference Number (CRN) is 555 006 889L.

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